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About Jumeirah and the hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over ###,### colleagues from over ### different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in ### traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a ###-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.
The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.
About the Job:
Prepare next day's VIP arrival list, along with amenities requisition and check the previous night's no shows and pull out amenities accordingly.
Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests.
Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests.
Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Update and maintain guest history files.
Attend to special requests made by VIP and suite guests prior to, during or after their stay.
Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception.
Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.
Support managers at the airport to meet VIP guests.
Provide tours of the hotel and its facilities as requested.
Prepare the daily guest amenity list and distribute it to the respective department.
Prepare and distribute the daily guest amenity list, Guest remarks and feedback report.
Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc) and welcome letters for all VIP guests
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 2 years guest service experience in a 5 star hotel
- Should have a Secondary School Certificate or Degree
- Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
- Outgoing personality with ability to communicate with guests and colleagues
- Fluent in written and spoken English
- Additional language will be an added advantage.(German, Italian, French, Spanish, Russian, Arabic or Chinese)
About the benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, ###% discount off Jumeirah F&B Outlets and reduced hotel rates.