Job

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
 Address guests' service needs in a professional, positive, and timely manner. 
 Thank guests with genuine appreciation and provide a fond farewell. 
 Assist other employees to ensure proper coverage and prompt guest service. 
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. 
 Develop and maintain positive and productive working relationships with other employees and departments. 
 Partner with and assist others to promote an environment of teamwork and achieve common goals. 
 Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. 
 Guide guests through the dining rooms and provide any needed assistance. 
 Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. 
 Greet guests and determine the number in their party. 
 Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
 Check menus to ensure they are current, clean, plentiful, and wrinkle-free. 
 Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. 
 Assist your and other departments when needed to ensure optimum service to guests.